6/21/2023 0 Comments Opera touch vs chrome![]() Never use birthdays or other memorable dates. ![]() How do I create a strong PIN?įor your security, your 6-digit PIN should consist of a mix of numbers that are difficult to guess. After that, you can change it at any time by logging in. We’ll ask you to choose your PIN after you’ve used a one-time passcode for the first time. You’ll be able to use it in the future instead of your password when you call us. We’ve introduced a 6-digit PIN as an alternative piece of security information. You can do this in the ‘Your details’ section of your online account. Once you’ve done this, we recommend reviewing your trusted devices and removing access from any out-of-date browsers and devices you no longer use. If you’ve recently updated your browser software, cleared your cookies or you’re using private browsing (incognito mode), you will need to re-authenticate by receiving a new one-time passcode. Switching or updating your browser should fix this problem. If you’re experiencing this problem, it’s likely that you’re using an unsupported browser (or an old version of a supported browser). To unblock the call, you may need to add the following numbers to your networks VIP list:Ġ8085 007 007 Why do I keep going back to the log in page after entering the passcode? Your phone network could be automatically blocking the call or sending it to a junk voicemail folder. Why am I not receiving an automated phone call? Normally, you’ll only need to repeat these steps if you log in using a different device or browser but you may also need to repeat these steps if you’ve cleared your cookies or updated your browser software. When you receive your code, simply enter it on the screen, follow the steps and we’ll then mark the browser or device you're using as trusted. *If you’re outside the UK, you’ll receive an automated phone call to your mobile number If your phone number is a landline number, you’ll receive an automated phone call.If your phone number is a mobile, you’ll receive a text message*.As part of this process, we’ll send you a one-time passcode to your phone number to make sure it’s really you. When logging in to your online account, we’ll need to mark the browser you’re using as ‘trusted’. If you are using a shared network such as a virtual private network (VPN), public WiFi or workplace network, you may need to check local internet security setting or speak to the IT administrator. Check for any problems with your device settings or storage.Check you have a good and stable internet connection.Make sure you are not using private browsing (incognito mode).Set your newly-installed browser as your default browser.Check your update or installation hasn’t failed (download again if needed). ![]() Here are some things we recommend you do to help resolve the issue: If you’ve updated your browser (or switched to a different browser) and you’re still having problems using our site, a few things could have happened. If you are using a browser that we don’t support, you will need to download and install one of the five browsers we do support otherwise you will likely encounter problems using our website and accessing our online service. We don’t support Samsung Internet, Internet Explorer, Amazon Silk, Facebook mobile and other browsers that we haven’t listed on this page. Opera version 60.3 or later for Windows and macOS (Opera Touch is not supported).Mozilla Firefox version 56 or later for Windows and macOS (Firefox for Mobile is not supported).Microsoft Edge version 79 or later for Windows and macOS.Google Chrome version 60 or later on Windows, Android, macOS and iOS.Safari version 11 or later for macOS and iOS.Click on the name of your chosen browser to find out how to update to the latest version. To access our online service you must be using one of the following browsers – ideally with the most up-to-date version installed. Our online service works with most commonly used browsers and devices, but some browsers and older versions are not compatible. You need to update your browser from time-to-time to make sure your browsing experience is secure and works correctly. To make sure you continue to have a seamless experience when logging in, you’ll need to make sure that you’re using a supported browser.Ī browser is the tool that lets you view and use our website and online service. We’ve introduced some changes to the way you log in to your online account – these changes include new and improved security features such as two-factor authentication.
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